Billing Terms & Conditions
Last updated: 28 September 2026
These Billing Terms & Conditions explain how billing, pricing, payments, refunds and related charges are handled when you purchase from Nuvello Toys.
1. Prices
All prices displayed on our website are shown in British pounds sterling (GBP/£) unless otherwise stated.
Prices may change from time to time. Any price change will not affect an order that has already been accepted.
The total amount payable for your order, including any applicable delivery charges, will be displayed at checkout before you complete your purchase.
2. Payment
Payment must be successfully completed through one of the payment methods available at checkout.
Payments are processed by authorised third-party payment providers. Nuvello Toys does not store customers' full payment card details on its own servers.
3. Billing Information
Customers are responsible for providing accurate and complete billing information when placing an order.
This may include:
- Full name
- Billing address
- Email address
- Telephone number
- Payment information required by the payment provider
Incorrect or incomplete information may delay order processing or payment verification.
4. Payment Authorisation
By submitting an order, you confirm that you are authorised to use the selected payment method.
Payment transactions may be subject to verification or authorisation by your bank or payment provider.
If a payment cannot be authorised, the order may not be processed until a valid payment method is provided.
5. Order Confirmation
After placing an order, you should receive an order confirmation containing relevant order and billing information.
An order confirmation does not necessarily mean that the order has been dispatched. Orders remain subject to product availability and successful payment processing.
6. Pricing Errors
We make reasonable efforts to ensure that product prices and billing information displayed on our website are accurate.
If a significant pricing or billing error is discovered, we may contact you before processing the order.
Where an order has been cancelled because of a pricing error after payment has already been received, the applicable amount will be refunded to the original payment method.
7. Delivery Charges
Applicable delivery charges will be displayed at checkout before payment is completed.
For current delivery information, please refer to our Shipping Policy.
8. Refunds
Approved refunds will normally be issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may vary depending on your bank or payment provider.
For more information about returns and refunds, please refer to our Return & Refund Policy.
9. Cancellations
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been dispatched, we may be able to cancel it and process any applicable refund.
If the order has already been dispatched, the applicable return process may apply.
10. Taxes and Charges
Any applicable taxes or charges included in the purchase price or required at checkout will be displayed where applicable.
Customers are responsible for providing accurate billing information required for the applicable transaction.
11. Billing Disputes
If you believe there is an error with a charge, please contact us before initiating a payment dispute where possible.
We will review the order and billing information and work with you to resolve the issue.
12. Changes to Billing Terms
We may update these Billing Terms & Conditions from time to time to reflect changes to our business, payment methods, services or legal requirements.
The latest version will be displayed on this page with the updated date.
13. Contact Information
If you have any questions about billing, payments, charges or refunds, please contact us.
Nuvello Toys
Website: nuvellotoys.com
Address: 25 Langton Close, Colwick, Nottingham, NG4 2BW, United Kingdom
Email: support@nuvellotoys.com
Telephone: +44 7454 741422